Not receiving emails from Zi-Find

If a Zi-Find email has not arrived, it is usually in a spam or promotions folder, sent to a different address, or switched off in your notification settings. Work through the checks below in order.

1. Search every folder

Search your mailbox for "Zi-Find", including:

• Spam or junk
• Promotions, Updates or Social tabs (Gmail)
• Other or Focused filtering (Outlook)
• Any rules or filters you have set up

Emails may come from Zi-Find or, for workshop and training emails, from Landon Brazile. If you find one in spam, mark it as not spam and add the sender to your contacts so future emails land in your inbox.

2. Check the address

• Signing in: request the login link for the exact email on your account. The sign-in page shows the same message whether or not an account exists, so a typo looks like it worked.
• After checkout: your account uses the email you entered at checkout.
• Through a coach or partner: your account uses the email they registered for you.

To see the email on your account, sign in and open Account. The Personal info card shows it.

3. Check your notification settings

Most non-essential emails can be switched off. Sign in, open Account, then the Notifications tab, and make sure the emails you want are switched on. For example, message emails are under Messages or Operator messages, and new-listing emails are under New property emails. See Choosing which emails Zi-Find sends you.

If you clicked unsubscribe in one of our marketing emails, those emails stop. Account emails still arrive.

4. Know what is always sent

These go out regardless of your settings:

• Signup confirmation links
• Login links
• Payment receipts and failed-payment notices

If even these are missing, the problem is almost certainly the folder or the address.

5. Company or school email

Work and school mail systems sometimes hold or block messages from new senders. Check your quarantine or ask your IT team to allow Zi-Find. Using a personal email address avoids the problem.

Specific emails

My signup confirmation never came

Free accounts are not active until you click the confirmation link, and you cannot request a login link before that. Search all folders first. If it is truly gone, the unconfirmed account is cleared automatically after about a week, and you can then sign up again with the same email.

My login link never came

Wait a few minutes and request one more link. Do not request several in a row: each new link cancels the earlier ones, so only the last email works.

My account says paid but I got no sign-in email

On the sign-in page, enter the email you used at checkout and click Email me a login link.

Good to know

• Zi-Find does not relay replies. Replying to a notification email does not reach the other person; reply inside the app.
• Email delivery is usually within a minute or two.

Still missing?

If you are a customer, sign in and open Help, or use the chat bubble in the bottom corner. Not a customer yet? Book a call at zi-find.com/contact.