Email notifications for new messages

Whenever someone sends you a message on Zi-Find, we email you right away so you do not have to keep checking the app. The email shows who wrote, which property it is about, and the start of their message, with a button to open the conversation.

What the email looks like

• Subject: "New message from" followed by the sender's name and the property address. For co-host inquiries, it says "your co-host services" instead of an address.
• Body: a preview of the first part of the message.
• Button: View and reply, which opens that exact thread in Zi-Find.

At the bottom of the email is a reminder: reply directly through the platform. Zi-Find does not relay email replies, so replying to the email itself does not reach the other person.

Turn message emails on or off

Message emails are on by default.

1. Click Account in the sidebar.
2. Open the Notifications tab.
3. Find the messages switch. It is called Operator messages for finders and realtors, and Messages for operators.
4. Flip it off to stop message emails, or on to start them again. The change saves instantly.

If you turn it off, messages still arrive in the app. You just will not get an email about them. Check Messages in the sidebar instead; unread threads sit at the top under Unread.

Owners, co-hosts and vendors who do not see a Notifications tab receive message emails by default. To change that, contact us through Help.

Other emails you may get about conversations

• Deal pipeline updates when a deal you are part of moves forward.
• Updates on properties I submitted for operators, when an owner replies or approves a submission in writing.
• New operator requests for finders, when an operator posts a request for a property.

Each has its own switch on the same Notifications tab. See Choosing which emails Zi-Find sends you.

Good to know

• Each message sends its own email, so an active conversation can produce several emails in a row.
• Emails come from Zi-Find. Add our address to your contacts so they do not land in spam.
• The View and reply button may ask you to sign in first. After you sign in, you land on the thread.

FAQ

I am not getting message emails.

Check the switch on Account, then Notifications, then look in spam and promotions folders. See Not receiving emails.

Can I get a text instead of an email?

Not for messages. Text alerts on Zi-Find are limited to specific updates, such as a submitted property being approved, and are switched on in the Personal info card.