Replying to messages through Zi-Find

To answer a message, open it in Zi-Find and type your reply in the thread. Replying to the notification email does not reach the other person: Zi-Find does not relay email replies back into a conversation. The notification email has a View and reply button that takes you straight to the right thread.

Reply from a notification email

1. Open the email titled "New message from" followed by the sender's name and the property.
2. Click View and reply.
3. Sign in if asked. You land on the conversation.
4. Type your answer in Write a message… and send it.

Reply from inside the app

1. Click Messages in the sidebar. Realtors click Operator Inquiries; finders on Pro+ open Inbox.
2. Open the thread under Unread or Earlier.
3. Type your reply and send it.

The other person gets an email telling them you replied, unless they have switched message emails off.

Why reply inside Zi-Find

• It actually arrives. Email replies to a notification are not delivered to the other person.
• The whole history stays in one place. Both of you see the same thread about the same property, so nothing gets lost across inboxes.
• Contact details unlock properly. When one side has a plan that includes contact sharing, both people can swap numbers and links in the thread.
• Support can help. If something goes wrong in a conversation, our team can see what was said in the thread.

Answering quickly matters

Operators are often comparing several properties at once. A same-day reply makes it far more likely the conversation turns into a deal. Keep message emails switched on under Account, then Notifications, so you know the moment someone writes.

If a message will not send

• It contains contact details or a link. On a thread where contact sharing is not unlocked, those messages are held back. Remove the details or upgrade, then send.
• You see "Could not send. Tap to retry." Your connection dropped. Tap the message to try again.

Exceptions

A couple of conversations do use email directly:

• Messages to owners without an account. When an operator messages a listing posted on an owner's behalf, the owner receives it by email and replies straight to the operator's email address.
• Operator demand replies. When a finder reaches out about an operator's posted request, the operator can answer the finder by replying to that email.

Good to know

• Deals, deposits and rent are agreed between you and the other person. Zi-Find is a marketplace and does not take part in the transaction.
• Keep personal financial details, such as bank account numbers, out of messages.

FAQ

I replied to the email. Did they get it?

No. Open the thread in Zi-Find and send your reply there.

Can I reply from my phone?

Yes. Zi-Find works in your phone's browser. Open Messages from the bottom navigation, or from the More menu if it is not one of your main tabs.