Managing your account settings

Your settings live on the Account page, which you open from Account at the bottom of the sidebar. It is split into tabs, and the tabs you see depend on your role.

The tabs

Tab	What it holds	Who sees it
Account	Your details, documents and sign-in	Everyone
My criteria	What you are looking for, and what a deal costs you	Operators
Notifications	What we email and text you about	Operators, finders, realtors, coaches
Billing	Your plan, payment method and invoices	Operators, finders, realtors

Owners, co-hosts and vendors see a single Account page without tabs. Co-hosts and vendors edit their public profile from My profile in the sidebar.

Update your personal info

1. Open Account and stay on the Account tab.
2. In the Personal info card, click Edit info.
3. Change your First name, Last name or Phone.
4. Tick or untick the text-message box: "Text me confirmations when a submitted property is approved — reply STOP to opt out anytime."
5. Click Save. You will see Saved when it goes through.

Phone numbers need 7 to 15 digits. Your email address cannot be changed from this card; to change it, open Help or use the chat bubble in the bottom corner.

Documents

If Zi-Find has shared an agreement or document with your account, it appears on the Account tab. Open it, read it, and click I've reviewed this to acknowledge it.

Operator criteria

On My criteria, operators describe the rental strategy they run and the numbers they use to judge a deal. Keeping this current helps you and the network focus on properties that actually fit.

Billing

The Billing tab shows:

• Current plan with its price, status and next billing date.
• Payment method, with Manage payment method to update your card. See Updating your payment method.
• Billing history, where you can download each invoice.
• Change plan (upgrades), Cancel subscription and Pause subscription instead?, plus a Change to a lower plan link at the bottom. See Changing your plan and Cancelling your subscription.
• A banner when a plan change is scheduled, with Keep my current plan to undo it.

Finders and realtors also see their listing count against their plan's limit on this tab.

Delete your account

You can delete your account yourself from the Danger zone card at the bottom of the Account page.

1. Click Delete account.
2. Read what will happen, then type DELETE in the box.
3. Click Delete my account.

Deletion is immediate and cannot be undone:

• You are signed out and cannot sign in again.
• Your listings come down. A listing nobody has asked about is deleted. One an operator has messaged you about is taken off the marketplace so their conversation stays intact.
• Your name, email, phone number and photo are removed from your account.
• Receipts and billing records held by our payment processor are kept, as the law requires.

If you still have a subscription that will bill again, deletion is refused and the dialog offers Cancel my subscription. Cancel first, then come back. A subscription already set to end at the close of your billing period does not block deletion.

Good to know

• Your name, phone and notification settings apply across every role you hold.
• If your sidebar lets you switch workspaces, the account page follows the workspace you are in, so an operator and a finder view can show different tabs.
• Account and security emails, such as login links and receipts, are always sent and cannot be switched off.

FAQ

How do I delete my account?

Open Account, scroll to Danger zone, click Delete account and type DELETE to confirm. Cancel any live subscription first.

Where do I set my password?

Use Forgot password on the sign-in page to set or reset it. See Signing in.