Cancelling or pausing your Zi-Find subscription

You can cancel any time from Account, on the Billing tab, with Cancel subscription. A normal cancellation takes effect at the end of the period you have already paid for, so you keep full access until then. Until that date you can change your mind with one click.

How to cancel

1. Click Account in the sidebar and open the Billing tab.
2. Click Cancel subscription.
3. Choose the main reason:
   • Not finding properties I can use
   • Too expensive right now
   • Taking a break from short-term rentals
   • Found a different solution
   • Other
4. Depending on your reason, we may offer a way to stay, such as a discount, a pause or a free call. You can take it, or click No thanks to carry on cancelling.
5. Review what you will lose, add a note if you like under Anything we should know?, and confirm.

When it is done, the Billing tab says Your plan will end on followed by the date, and "You'll keep access until then."

Undo a cancellation

Changed your mind before the end date? Open Account, then Billing, and click Undo next to the end-date notice. Your subscription continues as normal and renews on its usual date.

Pause instead of cancelling

If you need a break, click Pause subscription instead? on the Billing tab, or pick Taking a break from short-term rentals as your reason.

• No charges for 60 days.
• The subscription resumes automatically after 60 days. No new signup needed.
• You can still cancel during the pause if your plans change.

Move to a cheaper plan instead

If the price is the problem rather than the product, you may not need to cancel. Open Change to a lower plan at the bottom of the Billing tab to move to a lower plan, for example Elite Host to Pro Host, annual to monthly, or Finder Pro+ to Finder Pro. The change happens at the end of your current billing period and nothing is charged or refunded today. See Changing your plan.

If you cancel while a downgrade is scheduled, the scheduled change is dropped and the cancellation takes its place.

Offers you may see

Which offer appears depends on your reason and your account history. Possible offers are:

• 50% off your next 2 months, or 50% off your next month
• One more month on us (your next invoice waived)
• A free 1-on-1 call with a 30-day extension of your subscription at no charge
• A 60-day pause

Not everyone sees every offer. For example, discounts are not offered to very new accounts, and a discount or a pause can only be used once in a while. If you accept an offer, your subscription stays active and the confirmation says Discount applied, Subscription paused or Subscription extended.

If your last payment failed

If your card has been declined and we are still retrying it, cancelling works differently:

• The usual offers are skipped.
• Cancelling takes effect right away and stops the payment retries, because there is no paid period left to run out.
• If you would rather stay, update your card instead. See Failed payments.

Good to know

• Operators: if you have property submissions still in progress, the cancel page warns you, because they are cancelled along with your plan.
• Cancelling does not delete your account, listings or messages. Free features of your role keep working. To delete your account entirely, cancel first, then use Delete account on the Account page. See Managing your account settings.
• Purchases are non-refundable. See Refund policy.
• Coach and partner subscriptions managed under a partnership agreement are changed through the account manager, not this page.
• If you hold both an operator and a finder plan, each one is cancelled on its own.

FAQ

Will I be charged again after I cancel?

No. A cancelled subscription does not renew. You keep access until the end of the period already paid for.

Can I come back later?

Yes. Your account stays, and you can choose a plan again any time from Change plan or the pricing page.